Customer Support

providing onboarding, training and customer service

 Help Desk

In-House, Domestic Support

WHO: You will easily become familiar with our dedicated support team, as we’re very accessible and give individualized responses. No robots here!

WHAT: Once initial training and onboarding is complete, customers may request additional webinar training. Gremlin Social’s Customer Success department is typically able to respond to and satisfy customer support requests through resolution in less than 48 hours. Our support team is knowledgeable and passionate with speedy response times and a 100% satisfaction rating.

WHEN: Gremlin Social provides in-house support for domestic customers with live chat, e-mail and a toll-free 866 number to access the customer success team. Customers can contact the Gremlin Social customer success team by any of these methods between 8:30 a.m. – 5:30p.m. CST Monday–Friday, excluding national holidays.

HOW: With our Help Desk, you can access our full knowledge base of how-to articles and frequently asked questions to get quick and easy step-by-step tutorials. You can also Contact us via email and of course on Twitter and Facebook.


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REQUEST A DEMO: Ready to see Gremlin Social in action? Our business development executives will provide a customized, 1-hour deep dive into the Gremlin Social product. Schedule a demo at a convenient time for you and your team.

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